Frequently Asked Questions

General FAQs

For children we have a specific 3+ range that is CE marked and safe for children to play with. The majority of the items we sell are unsuitable for children due to the intricate nature of the products, and are designed for adult collectors only.

No, in order to keep prices low we do not produce a catalogue for all of the products on our website. We do however stock the Streets Ahead catalogue which contains the Streets Ahead and Dolls House Emporium ranges and it is available to purchase through our website.

You can contact us online or email info@minimumworld.com

Alternatively, write to us at: Minimum World Ltd. Prospect House 2 Little Money Road Loddon Norfolk NR14 6JD United Kingdom

Or telephone us on 01508 528950.

Please note: Our telephone is generally unmanned and you will be asked to leave a message. We review our telephone messages once a day and aim to get back to you within 48 hours (excluding weekends and bank holidays). The fastest way to get a response is via email or online. We aim to respond to emails and online contacts within 24 hours (excluding weekends and bank holidays).

Firstly, you need to decide whether wired lighting or battery lights ( or a combination of both) is right for you. Battery lights are a simple and fast way to add ambience to your rooms, but each light needs to be turned on and off individually. Wired lighting is more complicated to install but has the benefit of being able to be turned on and off room by room.

Browse our lighting section first before deciding.

We have a huge range of battery lights and can supply all the electrical components required for a wired installation including lights, fires, and accessories. Our wiring guides provide techniques and tips to use when adding lighting and fires to your dolls house.

Due to shipping regulations, we are not able to ship liquids outside of the UK.

Shipping FAQs

UK Shipping

UK Shipping is charged at just £3.95 per order with FREE shipping on orders over £40.00.

Dolls houses and other heavy items are shipped free of charge to UK mainland addresses but customers in Northern Ireland and the Highlands and Islands should contact usfor a shipping quote before placing an order.

If your goods are required urgently we recommend upgrading to Special Delivery at an additional cost of £4.95. Any order placed before 12noon will be shipped on a next day delivery service (subject to stock availability).

Please note that delivery instructions added to your order cannot be acted upon. Our carriers, and their agents where applicable, will not guarantee to meet specific instructions and we are unable to pass them on. If you are unable to accept deliveries for any reason, we suggest that you place your order with a delivery address where it can be accepted. If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers), we will make a charge equal to the cost of postage plus VAT which will need to be paid before re-sending it.

Please be aware that unless you discuss and accept a priority delivery service, we are unable to guarantee delivery times. In addition, we are unable to investigate delayed deliveries for 21 days (UK) though in many cases delayed items are actually at local sorting offices so you should check at your local office if your order hasn't arrived within 7 days. Please note that at busy times (particularly near Christmas), deliveries can take longer than usual, so please order in plenty of time.

International Shipping

Shipping is FREE to the USA on orders over 50USD and to Australia on orders over 50AUD. This offer applies to parcels up to 2kgs and excludes all houses and buildings.

Other International orders up to 2kgs in weight cost $9.95, but larger or heavier orders are subject to individual shipping quotations - please email us at info@minimumworld.com to check before ordering. Please note that dolls houses, basements, conservatories, plasterware, varnishes, stains and paints may not be available to non-UK customers except when carried by specialist carriers or when packed in extra packaging. We will not generally supply these products Internationally except by special arrangement and subject to extra charges.

We can and do deliver to most countries around the world, on every continent. If you have any concerns about delivery to your address please email us at info@minimumworld.com before placing your order.

For our South African customers please get in contact before placing your first order with us for terms and conditions on shipping to South Africa.

Standard Delivery: We aim to send all orders out within 24 hours (excluding weekends and bank holidays). Orders to the UK are sent with either 1st Class Royal Mail or Parcelforce24 and should arrive within 1-2 business days of shipping.

Next Day Delivery: If you upgraded to Next Day Delivery at checkout and placed your order before 12 noon (Mon-Fri) your order will be delivery before 1pm the next day, subject to stock availability. If you placed your order after 12 noon or during the weekend your order will be shipped the next working day.

Order FAQs

In the event of a faulty item, please contact us before returning the product, as often we may be able to send a replacement without you having to return the faulty product. Any unwanted items must be returned within 28 days, be in their original packaging, unused and undamaged. We reserve the right to not refund returns if they do not meet the returns criteria. Refunds do not include Postage and Packaging costs.

Please note that UK and EU customers may exercise their rights under the UK Distance Selling Regulations to return any order for a full refund including any P&P originally charged if the entire order is returned within 7 days of receipt. Please note that return postage is still the customer's responsibility.

In the event of a faulty item, please contact us before returning as different return conditions may apply. Please ensure all packaging is retained as this may need to be examined.

Please Contact Us as soon as you can. We may be able to amend your order if it hasn't already been processed, although please note that during the busy Christmas season it will not be possible to make any order changes.

For international orders we package deliveries in weights less than 2kgs, so if you have placed an order that is heavier than this, you will receive more than one delivery. We do this so that we can offer competitive postage prices. If you still have not received your products, or you have not had correspondence from our customer service team, please Contact Us.

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