UK Shipping is charged at just £3.95 per order with FREE shipping on orders over £40.00.
Dolls houses and other heavy items are shipped free of charge to UK mainland addresses but customers in Northern Ireland and the Highlands and Islands should contact usfor a shipping quote before placing an order.
If your goods are required urgently we recommend upgrading to Express Delivery during checkout which is charged at £6.95. Any order placed before 12noon will be shipped on a next working day delivery service (subject to stock availability).
Please note that delivery instructions added to your order cannot be acted upon. Our carriers, and their agents where applicable, will not guarantee to meet specific instructions and we are unable to pass them on. If you are unable to accept deliveries for any reason, we suggest that you place your order with a delivery address where it can be accepted. If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers), we will make a charge equal to the cost of postage plus VAT which will need to be paid before re-sending it.
Please be aware that unless you discuss and accept a priority delivery service, we are unable to guarantee delivery times. In addition, we are unable to investigate delayed deliveries for 21 days (UK) though in many cases delayed items are actually at local sorting offices so you should check at your local office if your order hasn't arrived within 7 days. Please note that at busy times (particularly near Christmas), deliveries can take longer than usual, so please order in plenty of time.
Shipping is FREE to the USA on orders over 75USD and to Australia on orders over 100AUD. This offer applies to parcels up to 2kgs and excludes all houses and buildings. Orders under these amounts will be charged at 12USD to the USA and 15AUD to Australia.
Other International orders up to 2kgs in weight cost £6.95, but larger or heavier orders are subject to individual shipping quotations - please email us at firstname.lastname@example.org to check before ordering. Please note that dolls houses, basements, conservatories, plasterware, varnishes, stains and paints may not be available to non-UK customers except when carried by specialist carriers or when packed in extra packaging. We will not generally supply these products Internationally except by special arrangement and subject to extra charges.