General FAQs

Are the products you sell suitable for children?
All of the products available to purchase on our website are unsuitable for use by children under the age of 14 and are designed for adult collectors only.

Check our Safety Notice for information.

How do I contact you?
Please Contact Us or via email:
I've forgotten my password, how do I reset it?

If you have forgotten your password click here

Do you have a catalogue?
No, we do not produce a paper catalogue. All the items we stock are available to browse on our website.
Do you sell gift vouchers?

Yes, we do sell gift vouchers. They are available to purchase on our website here.

I need advice on scales and measurements. Can you help?
Determining the scale of your dolls house can be tricky, particularly if you are renovating a vintage dolls house. We have created a handy Scale and Measurement Guide to...
I need advice regarding lighting for my dolls house. Can you help?

Firstly, you need to decide whether wired lighting or battery lights (or a combination of both) is right for you...

I'd like to close my account, what should I do?
If you would like to close your Minimum World account please email or Contact Us.
I've signed up to receive your email newsletter but I'm not receiving them, what should I do?

Please check your junk/spam email folder if you are not receiving our newsletters. You may need to add to your safe senders list to ensure our emails are delivered successfully into your inbox. If you're still not receiving emails please Contact Us

Are the items in my shopping cart reserved?
No, items are not reserved until checkout has been completed.
I want to view prices in my currency. How do I change currency?
To change the currency product prices are displayed in, please click the flag at the top right corner of any page. This will save your selection for future use.