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IMPORTANT LEGAL NOTICE
We are Minimum World Ltd (company number 4508799), a company registered in England and Wales. Our registered office address and business trading address is at Minimum World Ltd, Unit B, Norfolk House, Sterling Close, Loddon Industrial Estate, Loddon, Norfolk, NR14 6UG. Our UK VAT number is 847 1228 25. We are registered with the Information Commissioner's Office (registration number ZA884675) on the data protection public register.
When you shop with us (or access our website), these terms and conditions apply. These are the legal terms and conditions under which we supply the products listed on our website (www.minimumworld.com) to you. Please read these terms and conditions carefully before ordering any products from our site. Using our site indicates that you have read, understood, and accepted these terms and conditions, together with our Privacy Policy, regardless of whether or not you choose to register with us.
Unless stated otherwise, we use the terms "we", "us" and “our” to refer to Minimum World Ltd. If you need to contact us, our email address is info@minimumworld.com. You can also find out more on our Help & FAQ page (which also form part of these terms).
We keep these terms and our Help & FAQ page updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
WEBSITE TERMS OF USE
Use of our site includes accessing, browsing, shopping on, or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.
Access to our site
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.
Your account and password
You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your password, you must promptly notify us at info@minimumworld.com.
Your use of our site
You may use our site only for lawful purposes. You may not use our site:
You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.
Website Content & Information
The content on our site, including our How-To Guides and FAQs, is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. Although we make reasonable efforts to update the information on our site, we make no guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
User Generated Content
You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers. User Content must not:
We reserve the right to determine whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, we may take such action as we deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site.
Viruses, hacking and other offences
While we make every effort to secure our website we cannot guarantee that our site, or any third-party sites linked to or associated with our site, will be secure or free from bugs or viruses and you should use your own virus protection software.
You must not misuse or tamper with our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and your right to use our site will cease immediately. In the event of such a breach,you agree to indemnify, defend and hold harmless Minimum World Ltd, its directors, employees, consultants and agents from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this website or your breach of the Terms and Conditions.
Our rights
If we determine that there has been a breach of these Terms of Use, we may take such action as we deem appropriate. This may include, although is not limited to: issuing a warning to you; withdrawing your right to use our site; taking legal proceedings against you and/or; disclosing such information to law enforcement authorities.
YOUR STATUS
You may only purchase products from us if:
1) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old); and,
2) you are an authorised user of the credit or debit card or payment account (i.e.PayPal) used to pay for your order.
YOUR DETAILS
If you wish to verify the details you have submitted to Minimum World you may do so by contacting us via email or by letter. Our security procedures mean that we may request proof of identity before we reveal information.
Minimum World Limited is the data controller for the purpose of the General Data Protection Regulation (GDPR). We are registered with the Information Commissioner's Office (registration number ZA884675) on the data protection public register.
You have the right to access the information which Minimum World holds about you and your right of access can be exercised in accordance with GDPR. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such charge upon receiving your access request and confirm whether you wish to proceed and pay such charge.
For more information on how your data is stored and processed, please read our Privacy Policy.
ORDER ACCEPTANCE
Once you have placed your order, you should receive an email from us acknowledging that we have received your order. If you do not receive this email, please check your junk/spam email folder first and if you still have not received it then please contact us. Please note, this email acknowledgment does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which we may refuse for any reason). By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.
If paying by debit/credit card or PayPal, then payment for your order will be taken at the point of checkout. We will not process your order until payment has been received in full. As soon as successful payment has been received by us, your order will then be picked and packed in preparation for despatch. If we accept your order then an email confirmation with the final order details of what is being despatched, with any applicable amendments will be issued at the point of shipment, at which point the contract between us will be formed.
If you have made a mistake with your delivery address or wish to cancel the order you have placed, please email info@minimumworld.com immediately. We will do our best to make any essential amendments to your order, but we cannot guarantee that we will be able to cancel or amend the order before despatch. You may be able to return your products under these terms and conditions or under our Returns Policy and UK customers will still be able to cancel by returning the full order in accordance with UK distance selling laws.
We are unable to make additions or amendments to the products ordered after checkout has been completed and payment has been taken.
We reserve the right to amend orders due to stock availability. We will always contact you if there are any differences between the order you have placed and what will be delivered.
These terms and conditions, and any contract between us, are only in the English language. Please note that we may not necessarily keep a copy of your contract. You should keep a copy of these terms and conditions and your order for future reference.
We reserve the right to refuse custom to any person/s who have been deemed harmful to our business or staff and any orders made from such individuals may be automatically cancelled and refunded in full. In this event, any such individual/s affected would be informed about our decision by email. Decisions are final and irreversible. Reasons for cancellation may include, but are not limited to, the following: repeatedly contacting Minimum World Ltd or its staff using explicit or offensive language; false claims of non-receipt of orders; payment chargebacks on orders which have been rightfully delivered.
PAYMENT, PRICES AND PROMOTIONS
We accept payments through PayPal or by debit/credit card (cards currently accepted are: Visa, Mastercard, Maestro and American Express), payment through these methods will be taken at the point of checkout. We will only accept cheque payments from customers with UK billing addresses (excluding the Channel Islands) and UK bank accounts in GBP (Pound Sterling). Orders being paid for by cheque will not be despatched until a valid cheque has been received and processed by Minimum World Ltd.
We also accept whole or part payment of an order by redeeming a valid Minimum World gift voucher. Please read the section on GIFT VOUCHERS in these Terms for more information regarding redemption of Minimum World gift vouchers.
We accept payment in GBP, EUR, USD and AUD. Prices will be charged in the currency displayed at checkout.
We can change the prices on our site at any time without notice, but changes will not affect orders which we have already accepted (please read the ORDER ACCEPTANCE section in these Terms for more information on what constitutes as an “accepted” order). All prices shown on the website during the checkout process at the time of order are the prices that will be charged, except in the event of a pricing error.
In the event of a pricing error Minimum World Ltd reserves the right to correct the price with immediate effect and any products ordered at an incorrect price, on orders which have not yet been accepted and despatched by Minimum World Ltd, will be cancelled and refunded. If we accept and despatch your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, we may end the contract, refund to you any sums you have paid under the contract and require the return of any products provided to you.
If you wish to apply a valid discount code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. Any discounted or promotional pricing will be subject to the additional criteria quoted with the promotion or issued with the discount code.
OUR PRODUCTS
We make every effort to ensure the products displaying as available to purchase on our website are in stock. Most products are held in stock and are available for immediate despatch. However, if a product you have ordered is out of stock, we will let you know as soon as possible. We may offer you a refund, or an alternative item, or we may offer to hold off on shipping the rest of the order for you until the product arrives. You are not required to accept alternative options we have suggested in place of an out-of-stock product, but if you do then any relevant price differences between the original product and the alternative product will apply.
The images of the products on our site and in our other advertising materials are for illustrative purposes only. Your products may vary slightly from the images displayed. Although we make every effort to display the colours and designs of the products accurately, we cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the products that will be delivered to you.
Most of the products we stock are 1:12 scale (1 inch scale) although we do stock a selection of “real-life” sized items, such as modelling tools and materials. All the miniature items we stock are designed for 1:12 scale (1 inch scale) but please note that there can be size variations within this scale, depending on design and manufacturer, so please check the product descriptions and dimensions carefully before purchasing. If you require further clarification on the size of a product before purchasing then please contact info@minimumworld.com.
None of the products available to purchase on our website are suitable for use by children under the age of 14. Our products are designed for adult collectors only - they are NOT toys. Additional safety warnings and instructions will also apply to some of our product ranges (such as our wired lighting range or our battery-operated products) you must read and understand the applicable safety warnings before purchase, installation or usage of these products. Our safety notices can be found at minimumworld.com/safety and you can also email info@minimumworld.com to request PDF copies.
YOUR RIGHT TO CANCEL
If you have placed an order in error, or have changed your mind, and you have not yet received a notification from us to say that your order has been shipped then please email us immediately. We will try our very best to intercept and cancel the order before despatch, but we cannot guarantee it.
If you are a consumer in the UK, you have a legal right to cancel a contract if you change your mind until 14 days after the products are delivered. Unless the products are split into several deliveries over different days in which case you will have until 14 days after the day of the last delivery. If you wish to cancel a contract you will need to communicate this to us within this timescale. The easiest way to do this is to contact us by email at info@minimumworld.com. If you cancel a contract after the products have been shipped to you, you must return them to us. You must send the order back to us in full within 14 days of telling us that you wish to cancel the contract. You will be responsible for the cost of returning the products to us.
OUR RIGHT TO CANCEL
We may end our contract with you at any time if:
We may also end the contract in the event of a pricing error as set out previously in the PAYMENT, PRICES AND PROMOTIONS section earlier in these Terms.
If we end the contract in any of the situations mentioned, we will refund any money you have paid in advance for products we have not provided.
As set out previously in the ORDER ACCEPTANCE section of the Terms, we reserve the right to refuse custom to anyone who has been deemed harmful to our business, or staff, and any orders made from such individuals may be automatically cancelled and refunded in full before your order has been accepted and despatched.
UK DELIVERY
Your order will be fulfilled by the delivery date or timeframe as set out in the shipping confirmation email sent when your order has been shipped or, if no delivery estimate is specified, then as soon as reasonably possible (depending on the delivery service you have selected). Delivery will take place no more than 30 days after the day your contract is entered into, unless discussed and agreed with us separately.
Please note that delivery instructions added to your order cannot be acted upon. Our carriers, and their agents where applicable, will not guarantee to meet specific instructions and we are unable to pass them on. If you are unable to accept deliveries for any reason, we suggest that you place your order with a delivery address where it can be accepted. If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers), we may either contact you to arrange redelivery (charges will apply) or your order may be cancelled with delivery costs deducted from any refund due.
Delivery of your order will be complete when we deliver to the address you gave us and the products will be your responsibility from that time. Please be aware that we are only responsible for the delivery of goods until they are delivered to the address, or nominated person, as provided by the customer. We will not accept any liability for parcels not delivered or damaged by third-party parcel forwarders unless explicitly pre-agreed and arranged through Minimum World.
If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
During November and December Express Delivery make take two working days.
Express delivery may be delayed due to adverse weather, industrial action or other factors beyond our control.
Please see our Delivery Information page for more details on delivery rates and options.
INTERNATIONAL DELIVERY
If you order products from us for delivery to a destination outside the UK:
Please note that delivery instructions added to your order cannot be acted upon. Our carriers, and their agents where applicable, will not guarantee to meet specific instructions and we are unable to pass them on. If you are unable to accept deliveries for any reason, we suggest that you place your order with a delivery address where it can be accepted. If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers), we may either contact you to arrange redelivery (charges will apply) or your order may be cancelled with delivery costs deducted from any refund due.
Delivery of your order will be complete when we deliver to the address you gave us and the products will be your responsibility from that time. Please be aware that we are only responsible for the delivery of goods until they are delivered to the address, or nominated person, as provided by the customer. We will not accept any liability for parcels not delivered or damaged by third-party parcel forwarders unless explicitly pre-agreed and arranged through Minimum World.
Please see our Delivery Information page for more details on delivery rates and options.
RETURNS
You may return items to under the following conditions:
We reserve the right to refuse to refund any items which are returned to us in an unacceptable condition, or outside of the 28-day return period. You will be notified by email if this applies to any goods you have returned to us, and if you would like these items sent back to you then we may request that you cover the delivery cost.
Please send your returns to the address below:
Minimum World – Returns Department
Minimum World Ltd
Unit B, Norfolk House
Sterling Close
Loddon Industrial Estate
Loddon, Norfolk
NR14 6UG
UK customers may exercise their rights under the UK Distance Selling Regulations to cancel an entire order for a full refund (including any P&P originally charged) if you inform of us of your intent to cancel within 14 days of receipt, you then have a further 14 days to return the order to us. Please note that return postage is still the customer's responsibility. Your statutory rights are not affected.
If you have received a faulty or unsatisfatory item then please see the FAULTY PRODUCTS section of these Terms and always Contact Us before returning a faulty product.
Please read our Returns Policy for further information.
FAULTY PRODUCTS
If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Nothing in these terms and conditions will affect your legal rights in relation to products that are faulty or defective.
If you consider that any product we have supplied is faulty, damaged, or mis-described then please send an email to info@minimumworld.com within 28 days of delivery.
We reserve the right to request evidence, such as images of the defect, before issuing any refunds. We may also require the item to be returned, in this case we will discuss return options available to you and the value at which reimbursement for return postage will be capped.
A refund will generally be issued to rectify instances of faulty products. If applicable, in some circumstances we may offer you a replacement product, but you are not obligated to accept this if a refund is preferred.
YOUR REFUND RIGHTS
If you are a consumer in the UK and you cancel your contract in accordance with your consumer rights, we will:
GIFT VOUCHERS
By purchasing, using, or accepting a Minimum world gift voucher, you agree to enter into a contract with Minimum World and to be bound by these Terms and Conditions and our Privacy Policy. Please read them carefully before purchasing, using or accepting a gift voucher.
Gift vouchers are not cheque guarantee, credit, charge cards, e-money or regulated payment instruments. Please note that gift vouchers are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. Accordingly, rights and protections under those regulations do not apply and the Financial Conduct Authority does not supervise this service or the gift vouchers.
Your gift voucher:
You have the right to cancel your gift voucher within 28 days of your order being placed provided that you give Minimum World formal written notice of your intention to cancel by contacting our customer services team at: info@minimumworld.com, and provided that you have not used the gift voucher. If you decide to exercise your cancellation right, we will refund the amount of your gift voucher to the original payment method used to purchase the gift voucher within 30 days of our customer services team receiving your written notice of cancellation.
Gift vouchers and their balance cannot be resold, exchanged for cash or transferred for any value by you or anyone else other than for purchasing items from www.minimumworld.com.
We reserve the right to terminate your order for your gift voucher, if we believe you have breached any of these Terms and Conditions or if we suspect fraudulent activity. If we terminate your order we will refund the sums you have paid to us within 14 working days, less any costs directly incurred by us as a consequence of your breach of these Terms and Conditions.
If you require further information about our Terms and Conditions, or your use of your gift voucher, please Contact Us.
REVIEWS
After a purchase, you may receive an email asking whether you wish to leave a review for the products you have received.
You must ensure that any and all information and material which you post to our site is: accurate (where it states facts); be genuinely held (where it states opinions) and; comply with applicable law in the UK and in any country from which it is posted.
Product reviews will only be accepted from genuine, verified purchasers and may not be posted to our website until after a member of our team has approved it:
Review content must not:
We reserve the right to determine whether there has been a breach of these content standards. If we determine a breach of these content standards has occurred, we may take such action as we deem appropriate and reserve the right to reject publication or delete any such content from our site at any time.
SOCIAL MEDIA
You must ensure that any and all information and material which you post to our social media pages is accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. User content must not:
We reserve the right to determine whether there has been a breach of these content standards through your use of or interaction with our social media pages. When a breach of these content standards has occurred, we may take such action as we deem appropriate and reserve the right to reject publication of any such user content or delete such user content as we see fit.
You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site. Any other linking to our site is prohibited without our prior written consent.
You must not establish a link to our site:
You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice.
We often share photos and information about our customers’ projects and other inspirational posts to our social media pages. If you email us photos of your work, or share them with us through social media, then we may ask your permission to use the images on our social media pages or on our website. You are not obliged to say yes and any and all content shared on our social media pages will be fully credited. If you notice that some of your work has been posted on our social media pages without being credited, or with incorrect information, then please contact info@minimumworld.com and we will rectify or withdraw the post as soon as possible.
If you wish to make any use of content on our website or social media pages other than permitted in these Terms, please contact info@minimumworld.com.
Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
THIRD PARTY SITES
Our site and social media pages may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own policies, standards and terms and that we do not accept any responsibility or liability on their behalf. Please check their relevant policies and T&Cs before you submit any personal data to these websites.
INTELLECTUAL PROPERTY RIGHTS
Minimum World is a registered trademark. You are not permitted to use any applicable Minimum World trademarks, or other intellectual property, without our approval.
COMPETITION TERMS & CONDITIONS
JUDGED CONTESTS
The Terms & Conditions set out below apply to our judged contests where entrants are invited to submit a photo of a themed miniature project for a chance to win a Minimum World voucher.
*Credits will be given if a photograph is used
PRIZE DRAWS
The Terms & Conditions set out below apply to our “lucky dip” prize-draw competitions where entrants are invited to complete an action (such as sharing a post on social media) to be entered into a random draw for a chance to win a prize.
HOW TO CONTACT US
Please send any queries or comments by email to info@minimumworld.com, by completing a Contact Us form, or by writing to us at the address below:
Minimum World Ltd
Minimum World Ltd
Unit B, Norfolk House
Sterling Close
Loddon Industrial Estate
Loddon, Norfolk
NR14 6UG
If you are unable to resolve your query by these methods then you may reach our customer services team on (+44)(0)1508 528950 between the hours of 10am-3pm on Monday-Friday (excluding public holidays) - we are a small team and may not always have a member of staff available to answer the telephone, in this case you will be prompted to leave a message and we will get back to you as soon as possible. Please note that any usual network charges will apply to calls from UK mobiles/landlines and additional call charges may apply to calls from international destinations.
These Terms were last updated on 03/07/2023
Minimum World Ltd | Company Number 4508799 | UK VAT Number 847 1228 25
