Customer Services
Not quite right? Here's how to return an item within 28 days of delivery.
Before You Return
If you change your mind about an order, you can return it to us within 28 days of delivery for a refund of the item price. Items must be unused, in their original packaging, and in a re-saleable condition.
(UK customers may exercise their rights under the UK Distance Selling Regulations to cancel an entire order for a full refund (including any P&P originally charged) if you inform of us of your intent to cancel within 14 days of receipt, you then have a further 14 days to return the order to us. Please note that return postage is still the customer's responsibility. Your statutory rights are not affected.)
Please see details and returns process below.
How to Return
Step 1
Email info@minimumworld.com with your order number and the item(s) you wish to return. We'll confirm whether the items are eligible and provide return instructions.
Step 2
Pack the items securely in their original packaging. Post to the address we provide. Please obtain proof of postage — we cannot accept liability for items lost in return transit.
Step 3
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–10 business days.
Exclusions
Faulty or Damaged Items
If your item arrives faulty, damaged, or is incorrect, please contact us within 48 hours of receipt at info@minimumworld.com. We'll arrange a replacement or refund at our cost. Please include photographs of the issue where possible.
Postage Costs
For change-of-mind returns, the customer is responsible for return postage costs. We recommend a tracked service.
For faulty, damaged, or incorrect items, we'll either cover the return postage cost or arrange a collection at our expense.
Original outbound shipping charges are non-refundable, except in cases where the order was faulty, damaged or incorrect.
Need help?
Email info@minimumworld.com or use our contact form. Our team is available Monday–Friday, 10am–3pm GMT (excluding UK public holidays).
For full terms please see our Terms & Conditions.
