Help and FAQs

Here you'll find our most common questions and answers. You can also search our FAQs using the search bar below.

General FAQs
I want to view prices in my currency. How do I change currency?
To change the currency product prices are displayed in, please click the flag at the top right corner of any page. This will save your selection for future use.
Are the products you sell suitable for children?
All of the products available to purchase on our website are unsuitable for use by children under the age of 14 and are designed for adult collectors only.

Check our Safety Notice for information.

How do I contact you?
Please Contact Us or via email: info@minimumworld.com
I've forgotten my password, how do I reset it?

If you have forgotten your password click here

Do you have a catalogue?
No, we do not produce a paper catalogue. All the items we stock are available to browse on our website.
Do you sell gift vouchers?

Yes, we do sell gift vouchers. They are available to purchase on our website here.

I need advice on scales and measurements. Can you help?
Determining the scale of your dolls house can be tricky, particularly if you are renovating a vintage dolls house. We have created a handy Scale and Measurement Guide to...
I need advice regarding lighting for my dolls house. Can you help?

Firstly, you need to decide whether wired lighting or battery lights (or a combination of both) is right for you...

I'd like to close my account, what should I do?
If you would like to close your Minimum World account please email info@minimumworld.com or Contact Us.
I've signed up to receive your email newsletter but I'm not receiving them, what should I do?

Please check your junk/spam email folder if you are not receiving our newsletters. You may need to add info@minimumworld.com to your safe senders list to ensure our emails are delivered successfully into your inbox. If you're still not receiving emails please Contact Us

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Order FAQs
When will my order be shipped?
We aim to send all orders out within 2 business days, subject to stock availability and busy seasonal periods. Orders that have opted for a faster delivery upgrade are given priority.
I have received the wrong item, what should I do?

If you have received an incorrect item please send an email to info@minimumworld.com or Contact Us for assistance. Please ensure all packaging and paperwork is retained as this may need to be examined by ourselves or the delivery company.

I want to cancel my order, what should I do?

If you no longer wish to purchase the goods you have ordered, please Contact Us as soon as possible.

An item from my order has arrived damaged, what should I do?
If you have received a faulty item please send an email to info@minimumworld.com explaining what is wrong with the item and providing a photograph where possible.
Do I need to create an account to place an order?
No, we offer a guest checkout option which will allow to place an order without logging into an account. However, we would recommend creating an account if you wish to keep track of how your order is progressing.
I have just placed and order and noticed I've ordered the wrong quantity of an item, can I change it?
If you notice you have made an error with your order, or would like to make any amendments then please contact us as soon as possible and we will do our best to make any changes. Please note that we will not guarantee that amendments will be possible...
I have just placed an order and have forgotten an item. Can I add to my order?
If you notice you have made an error with your order, or would like to make any amendments, then please contact us within 1 hour of placing the order and we will do our best to make any changes. Please note that this may not be possible at busy times...
My order is a gift and is being sent directly to the recipient, can you hide the prices?
We do not put price stickers on our products so the individual items in your parcel will not have prices on them. A delivery note will be enclosed in the parcel which will contain information about the order and the products in the parcel, but prices...
There is an item missing from my order, what should I do?
In the first instance, please check the delivery note enclosed in the parcel. It will have information on all the products enclosed...
Why have you cancelled an item from my order?
We make every effort to keep the items displayed on our website in stock, however occasionally there will be times when an item has sold out or is no longer available. If this is the case a full refund for the item...
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Delivery FAQs
How do I track my order?
Any tracking information available for your order will be emailed to you when the parcel has been shipped. It will also be available to view by checking your order history when logged into your account on our website.
My order has not arrived, where is it?
Firstly, please check the tracking information you received from us when your order was shipped. If the tracking has not been updated for more than 7 business days then please contact info@minimumworld.com or Contact Us for assistance.
Where do you ship to?
We deliver all over the world, but if you have any concerns about delivery to your address
Can I upgrade to a faster delivery option?
Please refer to our Delivery Page for information on our delivery options and their prices.
How much is shipping?
Please refer to our Delivery Page for information on our delivery options and their prices.
I have received a notification to say my order has been shipped, when will I receive it?
Please refer to our Delivery Page for suggested time scales on your chosen delivery service.
Can I add delivery instructions to my order?
Unfortunately we cannot add any delivery instructions to your order. Our carriers, and their agents where applicable, will not guarantee to meet specific instructions and we are unable to pass them on. If you are unable to accept deliveries for any reason...
Can I change my delivery address?
If you have selected the wrong delivery address from your address book or would like to change the delivery address for your order after it has been placed, please email info@minimumworld.com or Contact Us immediately. Depending on where your order is...
Why have I only received part of my order?
For some orders it may be necessary for us to split your order into multiple deliveries. If this has been the case with your order you will be informed by email and it will also be detailed on the delivery note enclosed...
I'm a customer in Europe, can I prepay my import duty/taxes?
We're currently working on making this option available to speed up your shipment time
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Returns FAQs
When will my return be processed?
We aim to process returns with 14 business days of receiving the parcel. We will email you to confirm when the return has been processed.
Where should I send my returns?
Please send any returns to the following address: Minimum World, Returns Department, Prospect House 2, Little Money Road, Loddon Industrial Park, Loddon, Norwich NR14 6JD Please remember to enclose your name and order details
Do you offer an exchange service?
No, we do not offer an exchange service. Any items returned to us will be automatically refunded to your original method of payment, providing they are eligible according to our Returns T&Cs.
Can I return items from more than one order in the same parcel?
Yes. As long as all items enclosed in the parcel are returned in accordance with our Returns T&Cs then you can return products from multiple orders in the same parcel. If you are going to return items in this manner then please clearly mark on any paperwork...
Can I return products that I no longer require?
Any unwanted items can be returned within 28 days of delivery. Returned items must be in their original packaging, unused and undamaged. We reserve the right refuse returns if they do not meet the....
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Payment FAQs
What payment methods do you accept?
We accept all major debit and credit cards, including American Express, and we also accept payment via PayPal. We do not accept payment by bank transfer...
Do you accept bank transfer?
Apologies as we do NOT accept bank transfer orders at this time.
Can I pay with a credit option? eg 'Klarna'
We currently do not accept any credit payment options. Orders are paid in full before dispatch
What currencies can I place my order in?
We accept payment in GBP, USD, AUD and EUR. You can change the currency by clicking on the flag in the top right corner of our website.
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