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    Order FAQs

    When will my order be shipped?
    We aim to send all orders out within 2 business days, subject to stock availability and busy seasonal periods. Orders that have opted for a faster delivery upgrade are given priority.
    I have received the wrong item, what should I do?

    If you have received an incorrect item please send an email to info@minimumworld.com or Contact Us for assistance. Please ensure all packaging and paperwork is retained as this may need to be examined by ourselves or the delivery company.

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    I want to cancel my order, what should I do?

    If you no longer wish to purchase the goods you have ordered, please Contact Us as soon as possible.

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    An item from my order has arrived damaged, what should I do?
    If you have received a faulty item please send an email to info@minimumworld.com explaining what is wrong with the item and providing a photograph where possible.
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    Do I need to create an account to place an order?
    No, we offer a guest checkout option which will allow to place an order without logging into an account. However, we would recommend creating an account if you wish to keep track of how your order is progressing.
    I have just placed and order and noticed I've ordered the wrong quantity of an item, can I change it?
    If you notice you have made an error with your order, or would like to make any amendments then please contact us as soon as possible and we will do our best to make any changes. Please note that we will not guarantee that amendments will be possible...
    I have just placed an order and have forgotten an item. Can I add to my order?
    If you notice you have made an error with your order, or would like to make any amendments, then please contact us within 1 hour of placing the order and we will do our best to make any changes. Please note that this may not be possible at busy times...
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    My order is a gift and is being sent directly to the recipient, can you hide the prices?
    We do not put price stickers on our products so the individual items in your parcel will not have prices on them. A delivery note will be enclosed in the parcel which will contain information about the order and the products in the parcel, but prices...
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    There is an item missing from my order, what should I do?
    In the first instance, please check the delivery note enclosed in the parcel. It will have information on all the products enclosed...
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    Why have you cancelled an item from my order?
    We make every effort to keep the items displayed on our website in stock, however occasionally there will be times when an item has sold out or is no longer available. If this is the case a full refund for the item...
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    Can I return items from more than one order in the same parcel?
    Yes. As long as all items enclosed in the parcel are returned in accordance with our Returns T&Cs then you can return products from multiple orders in the same parcel. If you are going to return items in this manner then please clearly mark on any paperwork...
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    Categories:
    General FAQs
    Order FAQs
    Delivery FAQs
    Returns FAQs
    Payment FAQs
    Health & Safety